Refund policy

At Sugi Matcha, we are committed to providing fresh, high-quality matcha to every customer. Please read the following policy carefully before making a purchase.

All Sales Are Final

All sales are considered final once completed. Returns, refunds, or exchanges are generally not accepted except under the specific conditions outlined below.

Opened Products

Due to the consumable nature of matcha, we cannot accept returns or offer refunds for any opened products. Please be certain of your purchase before opening.

Damaged During Transit

If your order arrives damaged during shipping, we will send you a replacement at no additional cost. To receive a replacement, please contact us at [insert email/phone] and provide:

• A clear photo of the damaged product and packaging

• Your order number

• A brief description of the issue

Dissatisfaction With Product Taste or Preference

We understand that matcha taste preferences vary. However, personal dissatisfaction with flavor, texture, or taste does not qualify for a return, refund, or replacement, unless the product is proven defective (e.g., expired or damaged).

Expired or Defective Products

If you receive a product that is expired upon arrival or shows clear signs of being past its expiration date, we will provide either a full refund or a replacement, depending on your preference. Please contact us with proof (such as photos) of the expiration issue.